Privacy & Confidentiality

At 2 Cirujanos del Cibao, privacy, confidentiality, and professional secrecy are essential parts of the physician–patient relationship. This notice explains how personal information that a person chooses to provide through this website, its forms, and linked contact channels is handled.

1. Responsible party and contact

Processing through this website is the responsibility of 2 Cirujanos del Cibao, with professional care provided at HEMMI, Professional Building, Office 303, Santiago de los Caballeros, Dominican Republic. For privacy questions or requests concerning personal data, write to dr.oliu@outlook.com.

2. Information we may receive

We may receive personal information that a visitor voluntarily submits through a contact form, email, or WhatsApp, such as name, contact details, and the general reason for the request. Health information receives enhanced protection and should be shared only when necessary and through the appropriate channel.

3. Purposes of processing

Information may be used to respond to a request, coordinate a consultation, communicate logistical details, and provide the service requested. We do not sell personal information obtained through this website or use it for independent commercial campaigns without additional authorization when one is required.

4. Consent and data minimization

When a person voluntarily submits a contact form, consent is given to process the information provided for the purpose of responding to that request. We aim to request only information reasonably necessary for that purpose. Consent to answer a contact request is not consent to publish identifiable information, images, testimonials, or clinical data; public dissemination requires specific authorization when applicable.

5. Confidentiality and professional secrecy

Information learned in a professional context is handled confidentially. It will not be disclosed to third parties unless there is valid authorization, disclosure is necessary for care within the permitted framework, or a legal obligation applies.

6. Technology providers and external channels

This website operates on WordPress.com services and may use Automattic tools for hosting, security, forms, or analytics. If you choose to communicate through WhatsApp, that communication is also subject to the terms and privacy practices of that service. Some technology providers may process information outside the Dominican Republic; we aim to limit shared information to what is necessary for the requested service.

7. Retention

Information is retained for the time reasonably necessary to respond to the request, provide the corresponding service, and meet professional or legal obligations. When retention is no longer necessary and no duty to keep the information applies, it may be deleted or anonymized as appropriate.

8. Data rights

Under Law No. 172-13 of the Dominican Republic, the data subject may exercise, as applicable, rights of access, rectification, updating, cancellation or deletion, and opposition regarding personal data. To make a request, write to dr.oliu@outlook.com. We may request reasonable information to verify identity and protect data from third-party requests. Requests are handled according to the requirements and time limits of applicable law.

9. Security

We apply reasonable measures intended to reduce the risk of unauthorized access, alteration, loss, use, or disclosure. No electronic system can guarantee absolute security. For this reason, use the forms and WhatsApp mainly for coordination and avoid sending unnecessary sensitive clinical information.

10. Minors

This website is not designed to deliberately collect personal information from children or adolescents without the involvement of a parent, guardian, or legal representative when legally required.

11. Medical information and emergencies

Website content is informational and educational and does not replace an individual medical evaluation. Forms, email, and WhatsApp are not emergency services. In the event of major shortness of breath, sudden severe pain, significant bleeding, loss of consciousness, or rapid deterioration, go to the nearest emergency department.

12. Changes to this notice

This notice may be updated to reflect legal, technological, or service changes. The date of the current version will appear at the beginning of this page.